Cancellation & Refund
Delivery Policy
We aim to process and deliver every Virgo order safely and efficiently. Delivery charges and estimated delivery times may vary depending on the customer’s location and order details.
Delivery Charges:
Applicable delivery charges will be shown at checkout before you complete your order.
Cancellation Policy
If you need to cancel your order, please contact us as soon as possible after placing it.
- Cancellation requests can be accepted only before the order has been processed for dispatch.
- Once an order has been shipped, cancellation may no longer be available.
- Please provide your order number when requesting a cancellation.
Refund Policy
At Virgo, customer satisfaction is important to us. If you receive an eligible product that has an issue, please contact our support team with your order details. Our team will review the request and guide you regarding the available refund or exchange option.
Eligibility
- The product must be purchased directly from the Virgo online store.
- A request must be submitted within the applicable return or exchange period.
- The item must be unused, unwashed, and in original condition.
- Original tags and packaging should remain intact.
- Proof of purchase or order details may be required.
Product Issues
If you receive a wrong size, wrong color, defective, or incorrect product, please contact us with your order number and clear photographs of the item. Our team will review the issue and provide the appropriate solution.
Contact Us
f you have questions about delivery, cancellation, refunds, returns, or exchanges, please contact the Virgo customer support team through the contact information available on our website. We will be happy to assist you.