Return Policy
Order Cancellation
At Virgo, we aim to process every order quickly and efficiently. If you need to cancel your order, please contact our customer support team as soon as possible.
- Cancellation requests can be made shortly after placing an order.
- Once an order has been processed or dispatched, cancellation may no longer be possible.
- Please provide your order number when contacting us about a cancellation.
Refund Policy
Customer satisfaction is important to us. If there is an issue with your eligible purchase, please contact our support team with your order details. We will review your request and guide you through the available solution. Refunds, where applicable, will be processed according to the condition of the returned product and our return guidelines.
Return Conditions
Due to hygiene and product-safety considerations, men’s vests and socks cannot be returned once they have been worn, washed, or used.
For eligible products, a return request may be accepted under the following conditions:
Eligibility
Our return policy is designed to make the process simple and convenient for Virgo customers. Products must meet the following requirements to qualify for a return:
- Purchased directly from the Virgo online store.
- Return request submitted within the allowed return period.
- Product must be unused, unwashed, and in original condition.
- Original tags and packaging must remain intact.
- Wrong size, wrong color, or defective items should be reported with order details and photos.
Shipping Charges
Return or exchange shipping charges may apply depending on the reason for the request. If the issue is caused by an incorrect or defective item supplied by Virgo, we will review the case and provide the appropriate assistance.