Shipping Policy
Shipping Information
At Virgo, we work to make your shopping experience simple and convenient. Orders are carefully packed and shipped to the delivery address provided during checkout.
Delivery Chargess
- Standard delivery charges will be calculated according to the order and delivery location.
- Any applicable shipping charges will be displayed before the order is confirmed.
- Promotional or free-shipping offers may be available on selected orders from time to time.
Delivery Time
- Orders are generally delivered within 5–6 business days.
- Delivery time may vary depending on your location, order volume, or unforeseen circumstances.
- Once your order has been dispatched, you may receive delivery-related updates where available.
Exchange Policy
Products may be eligible for exchange when:
- The item is unused, unwashed, and in its original condition.
- Original tags and packaging are still intact.
- The exchange request is submitted within the applicable exchange period.
- The product was purchased directly from the Virgo online store.
For wrong-size, wrong-color, or defective items, please contact our support team with your order details and clear product photographs so we can review the request.
Return Policy
Due to hygiene considerations, used or washed vests and socks cannot be returned or exchanged.
Eligible products must:
- Remain unused and unwashed.
- Have original tags and packaging intact.
- Be free from stains, damage, or signs of use.
- Be accompanied by valid order details or proof of purchase.
- Be reported within the applicable return period.
Contact Us
Please check your order carefully when it arrives. If you receive an incorrect or damaged product, contact the Virgo support team as soon as possible so we can assist you.